Home lift / How the process works

How it works: from the first call to your initial ride

Five steps, one communication partner, no surprises on the invoice. Here is the entire procedure, including dealings with authorities, inspections and servicing.

  1. 1

    Request for quotation

    within 24 hours

    Call us or send the form. Just provide the number of floors, where the lift will be installed and who it is for. We will get back to you within 24 hours on working days to arrange a survey appointment.

  2. 2

    Free survey

    within a week

    The technician measures the space, assesses ceilings, floors and electrical systems, takes photos and proposes two to three options for location and technology. He discusses with you who will use the lift and how the house is lived in.

  3. 3

    Offer

    within 48 hours of the survey

    From your regional installation partner, with a breakdown covering equipment, installation, construction preparation, electrical work, documentation, warranty, service regime, and schedule. Non-binding and comparable.

  4. 4

    Project, permit, manufacturing

    weeks

    Static assessment of the shaft passage, location drawings, verification of building authority requirements and preparation of documentation. Simultaneously, custom lift manufacturing and on-site construction preparation.

  5. 5

    Installation, testing, handover

    a few days

    Installation, electrical work, testing, commissioning. Handover of documentation, training, inspection schedule. The service provider remains the same as the installer.

Inspection and maintenance of home lifts

Equipment with speeds up to 0,15 m/s (platforms, most screw and vacuum lifts) is assessed as machinery according to ČSN EN 81-41 and maintained per the manufacturer's instructions, typically via a service inspection once or twice a year. Faster lifts fall under lift regulations and follow a regime similar to residential buildings: regular service inspections and expert inspections according to ČSN 27 4002 and ČSN 27 4007. Regardless, the exact regime is in the handover documentation and the service partner monitors the deadlines, not you.

What to prepare before the site survey

Questions on the procedure

Who supplies and who installs the lift?

We handle the design, surveying and coordination; installation and servicing are carried out by an authorised manufacturer's installation partner in your region. You have a single point of contact for communication and a works contract with a clearly defined scope.

How often is a home lift inspected?

Home lifts and platforms are maintained according to the manufacturer's instructions, typically by means of one or two annual service inspections. For lifts assessed in accordance with lift regulations, a similar regime applies as for apartment buildings: regular service and expert inspections in line with ČSN 27 4002 and ČSN 27 4007. The exact schedule is specified in the handover documentation and monitored by the service partner.

What is the warranty?

Warranty terms are set by the manufacturer and the installation company, typically lasting several years for both equipment and installation. The exact duration and scope are detailed in the quotation to allow comparison. Post-warranty service is provided by the same company that installed the lift.

When is a permit required and who arranges it?

An internal lift installed without affecting load-bearing structures is usually a building modification not requiring permission; work on a load-bearing ceiling typically requires notification, while an external extension must be discussed. The procedure under the Building Act 283/2021 Coll. Varies from one authority to another, so we will verify it with your local office and prepare the necessary documentation; the actual submission is the owner's responsibility, or based on a power of attorney.

How soon can I start using it?

Approximately: survey within one week, offer within 48 hours, project and permit depending on scope, manufacturing takes weeks, installation a few days. The actual schedule for your house is included in the offer.

Book a free survey.

The technician will arrive, measure the space, explain which technology makes sense for your home and what construction work is required. Within 48 hours of the survey you will receive a non-binding offer from an installation partner in your region.

Prefer a phone call? We answer on working days.

775 654 443

[email protected]

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